Privacy Policy

1 Information We Collect

8e888 collects personal data through several channels: directly from you when you register and use the platform, automatically through your interaction with our website, and from trusted third parties where permitted and necessary. The categories of personal data we collect are described below.

Registration and Account Data

When you create an 8e888 account, we collect the following information: your full name, date of birth, email address, mobile phone number, residential address, and the username and password you choose. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

Identity Verification (KYC) Data

To comply with our anti-money laundering and fraud prevention obligations, and before processing any withdrawal, we collect identity verification documents. These may include a copy of your National Identity Card (NID), passport, or driving licence, as well as a recent proof-of-address document such as a utility bill or bank statement. Where applicable, we may also request proof of ownership of the payment method you use.

Financial and Transaction Data

We record all financial transactions conducted through the 8e888 platform, including deposits, withdrawals, bonus credits, wager amounts, and wins and losses. We also record the payment method type and partial payment account identifiers (such as the last four digits of a card or a masked bKash/Nagad number) associated with each transaction. We do not store full card numbers or complete mobile banking credentials on our servers.

Usage and Behavioural Data

When you use the 8e888 platform, we automatically collect technical and behavioural data including: your IP address, device type and model, operating system, browser type and version, session start and end times, pages visited, games played and duration, bet history, and in-platform navigation patterns. This data is used to improve platform performance, detect fraudulent or suspicious activity, and personalise your experience.

Communications Data

We retain records of all communications between you and the 8e888 support team, including live chat transcripts and email correspondence. This data is used for quality assurance, dispute resolution, and compliance purposes.

Cookies and Tracking Technologies

8e888 uses cookies and similar tracking technologies to operate essential platform functions, remember your preferences, and analyse usage patterns. Please refer to Section 8 of this Policy for full details of the cookies we use and how to manage them.

2 How We Use Your Personal Data

8e888 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

3 How We Share Your Data

8e888 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data only in the following limited circumstances, and only to the minimum extent necessary for the relevant purpose:

Payment Service Providers

To process your deposits and withdrawals, we share the necessary transaction and identity data with our payment processing partners, which include operators of bKash, Nagad, Rocket, Upay, and card payment processors operating under Visa and Mastercard. These providers process your data solely for the purpose of executing your payment instruction and are bound by strict data protection obligations.

Identity Verification Providers

To fulfil our KYC obligations, we may share your identity documents and personal details with specialist third-party identity verification service providers. These providers process your data under our instruction and are contractually prohibited from using it for any other purpose.

Game Content Providers

The games available on the 8e888 platform are supplied by independent third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) that is necessary to deliver the game experience. They do not receive your name, contact details, or financial information.

Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where we are required to do so by applicable law, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights and property of 8e888.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the business assets of 8e888, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the terms governing the processing of your data before it takes effect.

4 Data Retention

8e888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and registration data: Retained for the duration of your active account relationship with 8e888 and for a minimum of 5 years following account closure, in order to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of collection or from the date of the most recent transaction, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of the relevant transaction.
• Customer support communications: Retained for 3 years from the date of the communication unless related to an open dispute, in which case records are retained until the dispute is fully resolved.
• Usage and behavioural data: Retained in identifiable form for up to 24 months, after which it is anonymised and may be retained indefinitely for analytical purposes.
• Marketing consent records: Retained for as long as you hold an active account and for 2 years following account closure.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction policy.

5 Your Data Rights

As a user of the 8e888 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 8e888 support team via live chat or by email at [email protected]. We will respond to all data rights requests within a reasonable period and in any event within 30 days of receipt.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot erase data we are required to retain by law, including KYC and transaction records.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as the legal basis for processing. You may also withdraw consent to receive marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Data Security

8e888 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data from unauthorised access, disclosure, alteration, and destruction.

Technical Safeguards

All data transmitted between your device and the 8e888 platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored on our servers, including passwords and financial identifiers, is encrypted at rest using industry-standard encryption algorithms. Passwords are hashed and salted and are never stored in plain text. Our infrastructure is hosted in secure data centres with physical access controls, redundant power supplies, and continuous monitoring.

Organisational Safeguards

Access to personal data within the 8e888 organisation is restricted on a strict need-to-know basis. All staff who handle personal data receive data protection training and are bound by confidentiality obligations. We conduct periodic security reviews and vulnerability assessments to identify and address potential risks to the security of our platform and the data it holds.

Incident Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 8e888 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the impact of the breach. We will also fulfil any applicable regulatory reporting obligations arising from such an event.

7 International Data Transfers

8e888 primarily processes and stores personal data within server infrastructure serving the Bangladesh and South Asia region. However, some of the third-party service providers we work with — including game studios, payment processors, and identity verification providers — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third country, 8e888 takes appropriate steps to ensure that the transfer is subject to adequate safeguards. This includes entering into data processing agreements with recipient organisations that contain standard contractual protections, and assessing the legal framework of the destination country prior to any transfer.

By using the 8e888 platform and providing your personal data, you acknowledge that your data may be transferred to, and processed in, countries outside Bangladesh as described in this clause.

8 Cookies and Tracking Technologies

8e888 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device by your browser when you visit a website. They allow us to recognise your device on subsequent visits, remember your preferences, and analyse how the platform is used.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core functions such as session management, security, and account authentication. They cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings — such as language preference and display options — to provide a more personalised experience.
• Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the platform, which pages are visited most frequently, and where users encounter errors. We use this data to improve platform performance and user experience.
• Session Cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your logged-in state during a single browsing session.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the 8e888 platform and may prevent you from logging in or placing bets. Detailed instructions for managing cookies are available in the help documentation of your browser.

9 Marketing Communications

With your consent, 8e888 may send you promotional communications about new games, upcoming sports events, special offers, bonuses, and platform updates. You may indicate your communication preferences during the registration process or at any time by updating your account settings or contacting the support team.

If you no longer wish to receive marketing communications from 8e888, you may opt out at any time by updating your notification preferences in your account settings, by using the unsubscribe link included in any marketing email, or by contacting the support team via live chat. Opting out of marketing communications does not affect service-related communications, which we are required to send as part of our contractual relationship with you — for example, confirmation of deposits, withdrawal notifications, and material changes to these policies.

10 Protection of Minors

The 8e888 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal data to 8e888 or has created an account on the platform, please contact our support team immediately via live chat or at [email protected]. We will investigate the matter promptly, close the account if the player is found to be underage, and delete any personal data associated with the account in accordance with applicable law.

8e888 employs age verification checks during the registration process and reserves the right to request identity documentation at any time to confirm a player's age. Any account found to be held by a person under the age of 21 will be suspended immediately and all relevant information will be preserved for compliance and reporting purposes.

11 Changes to This Privacy Policy

8e888 reserves the right to update or revise this Privacy Policy at any time. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify you by displaying a prominent notice on the 8e888 platform and, where we hold a valid email address for your account, by sending an email notification before the changes take effect.

The effective date shown at the top of this document will be updated each time the Policy is revised. We encourage you to review this Policy periodically to stay informed about how 8e888 protects your personal data. Your continued use of the 8e888 platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 8e888 handles your personal data, please get in touch with us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, including all Bangladesh public holidays. This is the fastest way to reach us for urgent privacy matters.
• Email: [email protected] — please note that this is a plain-text address and is not a clickable link. We aim to respond to all email enquiries within one business day (Bangladesh Standard Time, UTC+6).

When contacting us about a data rights request, please include your registered username and a brief description of your request so that we can locate your account and respond efficiently. We may ask you to verify your identity before processing your request.